Help

Most answers live inside the product.

Every page inside ItsSuite carries contextual help. The questions below come up most often — pick one to jump straight to the answer.

Getting started

From sign-up to your first message on the platform.

💡 Which plan should I pick first? → 🎁 What can I do on the free tier? → 🔌 How does ItsSuite plug into Meta? → 🚀 What's a good use case to start with? →

Pricing & billing

How plans, usage, and the wallet work together.

📊 What does "usage above plan" mean? → 🔄 Can I change plan anytime? → 💬 What's the cost of WhatsApp itself? → ↩️ Do you charge for inbound messages? → 📄 How do invoices + VAT work? → 🛡 How do auto-topups protect me from runaway bills? →

Security & compliance

The procurement-readiness pile. Hand any of these to your security or legal team.

🛡 Security one-pager → 📜 POPIA notice → ✍️ Data Processing Addendum (DPA) → 🔗 Approved sub-processors → 🍪 Cookie policy → 📈 Service status + SLA →

Your account & data

Owning your data, leaving cleanly, getting it back.

🚪 How do I close my account? → 📦 How do I export everything I have? → 🌍 Where's my data stored? → ⚖️ How do I exercise a POPIA right? →

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